Support options
You do not have to commit to a contract to get help. Start with the arrangement that matches what is happening, and add more later if it makes sense.
Know what happens next
| Route | Best suited to | Agree before starting | Confirm separately |
|---|---|---|---|
| One-off help | An individual or business with a specific problem | Issue review, diagnosis scope and an estimate before paid work | Parts, data recovery, travel and follow-up support are confirmed separately. |
| Managed support | A business seeking ongoing coverage | Discovery, an asset and service list, coverage hours and escalation process | Monitoring, backups, security tools and response targets apply only where included in your agreement. |
| IT project | A planned upgrade, installation or migration | A written scope, dependencies, change plan and acceptance checks | Licences, equipment, downtime windows and ongoing care are agreed separately. |
Submitting an inquiry is free and does not authorize paid work. We confirm availability, scope, fees and any diagnostic charge or deposit before you approve work or pay. Any cancellation or refund conditions must be disclosed before payment.
Before access or repair: service scope and fees, remote-access permission where needed, and data / backup responsibilities. Business managed services also require an agreed service schedule and coverage terms.
Review the actual agreement supplied for your engagement. An inquiry is not a signature or acceptance of a service contract.
Three ways to work together
Best when: Something is broken, or you have a single question.
You get: A diagnosis, the fix or a clear recommendation, and a short note on what we found.
How it is priced: By the scope of the problem, agreed before work starts.
Talk about thisBest when: You are changing something: a move, a rollout or a setup.
You get: A plan, the delivery work, acceptance checks and handover notes.
How it is priced: By the agreed deliverables and timeline, written down first.
Talk about thisBest when: Your team uses IT every day and wants cover.
You get: Defined support routes, oversight of the systems in scope and documentation.
How it is priced: By the systems and users covered, agreed in your proposal.
Talk about thisSide by side
| Arrangement | Best starting point | What we agree |
|---|---|---|
| One-off troubleshooting or repair | A specific fault, device issue, or access problem. | Assessment, work limits, parts if needed, and fees. |
| Project or assessment | A planned change, office setup, rollout, or review. | Deliverables, dependencies, timeline, and acceptance checks. |
| Ongoing business support | Recurring help across an agreed environment. | Covered systems, support routes, hours, responsibilities, and fees. |
Not sure?
Describe what is happening and we will suggest the simplest arrangement. Any paid work, responsibilities and fees are agreed before delivery.
Many people start with one fix and move to ongoing support later, or the other way round. Nothing about a first conversation commits you.
Tell us about the problem or the support you want to put in place.
