Locked out
A forgotten password, a lost phone for sign-in codes, or a new hire who cannot get in.
Help desk & user support
Something not working?
Get a person, not a ticket maze.
Locked out, email down, printer dead. Tell us what is happening and who is affected, and we start with the fix.
Prefer to talk?
Sound familiar?
The problems people usually call us about
Email and Teams
Outlook will not open, messages stick, or a calendar will not sync.
Printers and scanners
Offline again, or scans that never reach the shared folder.
A slow computer
It takes minutes to start or freezes in the middle of a call.
Software that will not install
Permission errors, licence prompts, or an update that breaks something.
Files and access
Someone cannot reach the shared drive or a colleague’s folder.
How it goes
From first message to a clear result
You tell us
A few sentences: the device or app, any message you see, and who cannot work.
We diagnose
We explain the likely cause and your options in plain language, with the cost before work starts.
We fix and confirm
We resolve it and check with the person affected before we close it.
What to expect
What is included, and what is quoted separately
Typically included
- Assessment of the reported issue
- Troubleshooting within the agreed scope
- A clear next step or escalation when needed
- A short note on what we found
Cost and fit
Straight answers on price and suitability
How pricing works
Fees depend on the scope and how complex the work is, and we agree them with you before any paid work begins. We tell you what we expect before we start.
Who this suits
Businesses with a specific user or device problem, whether you have a support arrangement or not. If the same issues keep coming back, ask about managed support.
Questions
Help desk & user support questions, answered
Can you help right now?
Send a message or call. Tell us what is happening and how urgent it is, and we will tell you what we can do.
Do you support Macs as well as Windows?
Tell us what you use. We will confirm whether we can support it before any work begins.
What do you need from me before you start?
The device or app involved, when the problem began, any error text, and who is affected.
Helpful to mention: the device or app involved, when it began, any error text, and who cannot work. Questions not covered here? See all common questions ↗
Something not working?
Describe the issue in a few sentences. Existing clients can also use their support route.