Keep your team working.
Get your technology sorted.
Practical IT support, computer repair, networks, and security for the equipment and systems your business relies on.
A conversation first. No questionnaire required.
Plain-language status, so you always know where things stand.
Personal and business IT
Find the right support route
Choose your situation for a suggested route. This guide does not create a support ticket.
Choose an option in each group to see your next step.
Individuals and small businesses can request help. Use the portal to sign in or register where available. Existing clients: use your agreed support route and include the affected device, business impact and a safe contact method.
Protect your information: never send passwords, recovery codes or payment card details. Remote access requires your permission. Suspected account compromise? Use a trusted device and tell us which service is affected.
Know what happens next
Choose the right engagement
| Route | Best suited to | Agree before starting | Confirm separately |
|---|---|---|---|
| One-off help | An individual or business with a specific problem | Issue review, diagnosis scope and an estimate before paid work | Parts, data recovery, travel and follow-up support are confirmed separately. |
| Managed support | A business seeking ongoing coverage | Discovery, an asset and service list, coverage hours and escalation process | Monitoring, backups, security tools and response targets apply only where included in your agreement. |
| IT project | A planned upgrade, installation or migration | A written scope, dependencies, change plan and acceptance checks | Licences, equipment, downtime windows and ongoing care are agreed separately. |
Approvals, fees and documents
Submitting an inquiry is free and does not authorize paid work. We confirm availability, scope, fees and any diagnostic charge or deposit before you approve work or pay. Any cancellation or refund conditions must be disclosed before payment.
Before access or repair: service scope and fees, remote-access permission where needed, and data / backup responsibilities. Business managed services also require an agreed service schedule and coverage terms.
Review the actual agreement supplied for your engagement. An inquiry is not a signature or acceptance of a service contract.
Before your support session
- Record the error message and when the issue started.
- Note the affected device and how many people are impacted.
- Check whether you have a recent backup; do not overwrite useful recovery data.
- Have the authorized device owner available to approve access.
- Confirm the diagnostic scope, charge and any parts approval before proceeding.
What’s going wrong?
Let’s find where the connection breaks down.
Unreliable Wi-Fi is often one weak link: placement, equipment, or a congested setup. We start by understanding where and when it happens.
- Where in the office it happens
- How many people and devices are affected
- Whether it started after a change
Diagnose first, then decide.
We’ll discuss diagnostics, parts, upgrades, or replacement before you commit to any work.
- Make, model, and age of the device
- What it does (or doesn’t do) when powered on
- Anything you can’t afford to lose
Know what happens on a bad day.
We review access, updates, and what recovery should actually look like, in plain language.
- What you currently back up, and where
- Who has access to key accounts
- How long you could be without your data
Plan the change before the day arrives.
Office moves, new hires, and equipment rollouts go more smoothly with a short plan and clear dates.
- The date things need to be ready
- Number of people, devices, and locations
- Accounts and software each person needs
Support shaped around your team.
Recurring user and system help works best when responsibilities are agreed before coverage begins.
- Roughly how many users and devices
- The systems your team relies on daily
- What has been hardest to keep on top of
A focused service for each kind of problem.
All services ↗Business IT support
Recurring user and system help, with responsibilities agreed before coverage begins.
ConnectivityNetworks & infrastructure
Unreliable Wi-Fi, connected devices, and the foundations of an office setup.
Risk & recoverySecurity & backups
Account access, updates, backups, and what recovery should look like.
EquipmentPC & hardware repair
Diagnostics, parts, upgrades, or replacement, discussed before you commit.
Planned changeSetup & IT projects
Office moves, new equipment, account setup, or a technology rollout.
Clarity firstIT assessment
Understand gaps and priorities before deciding where to spend time and budget.
Backups you can actually restore.
A backup only matters if recovery works. We review access, updates, and recovery plans in plain language, so you know what happens on a bad day.
Explore security & backupsOne issue, one project, or ongoing support.
Start with the symptoms.
Tell us what stopped working and who is affected. We’ll discuss assessment and next steps.
Start with the goal.
Share what you’re moving, adding, or upgrading, and when it needs to be done.
Start with your environment.
Discuss your users and systems so the service boundaries and coverage can be defined.
A first conversation that is clear and unhurried.
You tell us
What happened, who is affected, and what you’ve tried.
We explain
Likely causes and the options, in plain language.
You decide
Scope and cost boundaries are agreed before work starts.
We follow up
A short note on what was done and what to watch.
Already a client?
Use your account or support route for an existing request.
Tell us what happened.
A device issue, recurring IT problems, or an upcoming project—start with a few sentences.
Address
600 Park Offices Drive
Suite 300 #4149
Durham, NC 27713
Hours
Mon–Sat, 9:00 AM – 7:00 PM
RTP and surrounding areas
Want to share a detailed brief? Optional
You can complete a questionnaire now or later. It is never required to send a message or talk with us.
Open the optional questionnaire ↗Need a website, a brand or more customers?
SaiShift Studio shapes how your business looks and gets found.